The following terms and conditions apply to all transaction
on our website. The use of this site
indicates your acceptance of these terms and conditions. The placement
of an order indicates
your acceptance of these terms and conditions. Please read them
carefully and print a copy for
future reference. These terms and conditions do not affect your
statutory rights. To order goods
through this website you must be at least 18 years of age. We will
treat each order for goods
as an offer by you to purchase the goods subject to these terms
Toyloft is committed to protecting your privacy and do not disclose
customer information to third parties. We will only use the information
that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code
of Practice. If you have any questions/comments about privacy, you
should email us at query@Toyloft.co.uk.
In order to
provide the secure online order and payment systems, cookies and
used on this site. They are used only to keep track of the contents
of your shopping cart. It is
erased on completion of the transaction. If your browser does not
you can change the following settings on your browser:
Internet Explorer - Tools, Internet Options, ...
Communicator - Edit, Preferences, ...
If you don't
wish to accept our cookies, you can still email us your order to
and Price of Goods
All images, descriptive matter, specifications and advertising
on our site are for the sole purpose
of giving an approximate description of the goods. All prices are
shown in UK Pounds Sterling
(GBP). We are entitled to make adjustments to the price to take
account of any taxes or duties,
or if due to an error or omission the price published for the goods
is wrong. We will inform you of
the correct price and give you the opportunity to cancel the order.
All prices on our website are
inclusive of VAT but exclusive of delivery charges which will be
payable as indicated at the time
of placing your order.
In the event a product is listed at an incorrect price due to
typographical error or error in pricing
information from our suppliers, we shall have the right to refuse
or cancel any orders listed at the
incorrect price whether or not the order has been confirmed. If
you have already been charged
and we subsequently cancel your order, we will immediately refund
you the value of the incorrect
Toyloft, via WorldPay plc, accept all major credit and debit
cards including Visa, Mastercard
and Switch. Your credit or debit card details are entered into a
fully secure area managed by
WorldPay. On the View Cart/Checkout page, you must provide us with
your exact billing
address and telephone number your credit card company has on file
for you. Incorrect
information will cause a delay in processing your order. Your order
will only be processed once
authorisation of your credit card has been received. Your order
will be confirmed immediately via
email from WorldPay.
If you wish
to pay by credit or debit card but don't wish to use our online
secure payment facility,
you can print out the View Cart/Checkout page, then add your card
details and fax or post it to us.
You may also
pay by cheque, postal order or international money order in UK Pound
drawn on a UK bank, although we cannot despatch the goods until
payment has been cleared.
Simply print out the View Cart/Checkout page, then post it to us
along with your cheque, postal
order or international money order for the total amount.
All products and services are subject to availability and may
be withdrawn at any time. If an
item you ordered is not in stock, we will back order it for you.
If we do not supply the goods for
any reason we will not charge you for these and we will refund any
money already paid for them.
However, we will not be responsible for compensating you for any
other losses you may suffer if
we do not supply the goods.
We usually use Parcelforce Standard delivery for UK orders.
The cost is £3.10 for weight up to 1kg.
This will cover most single item. It normally takes 2 to 3 days.
This is the time it takes Parcelforce
to deliver the goods to you after they are collected from us; not
from the time you order. Far flung
areas may take longer. We also deliver internationally. Delivery
charge for Europe is £15.25. For
US and Canada, it is £16.25. The rest of the World is £18.60.
We reserve the right to make an
additional charge for large heavier parcels if that cost is excessive.
Please select the appropriate
delivery option at the checkout. Special 12:00 noon next day delivery
is available in the UK only
for £5.15. This is suitable for parcels up to 1kg. This is
the weight of 3 videos, 2 annuals and most
small to medium items.
If you wish to cancel your order, please email us first at orders@Toyloft.co.uk
within 7 working
days of receiving the goods. Please ensure that you receive a confirmation
from us that your
cancellation email was received. If you wish to return any goods,
please likewise email us first for
authorisation. You have to pay the cost of returning the goods.
Goods that are sent back without
authorisation from us may be refused. Returns for any reason other
than our error, Post Office
damage or if goods do not meet the sales of goods act are discretionary.
are subject to a 20% restocking fee.
Limitation for Notification of Claim
goods arrive in a damaged condition you must make a note on
the carrier's delivery consignment note and it will be your
responsibility to inform us within 2 days from delivery.
is your responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note. Any shortages
must be noted on the consignment note and it will be your
responsibility to notify us within 2 days from delivery.
is your responsibility to notify us of any in-correct goods
within 2 days from delivery.
will not accept liability for goods lost in transit unless we
notified within 10 days from the expected delivery date.
YOU DO NOT DO THIS WITHIN THE TIME SCALES GIVEN WE SHALL HAVE NO
LIABILITY FOR SHORTAGES, NON-DELIVERIES, IN-CORRECT GOODS AND FOR
TO BE DAMAGED ON DELIVERY!